RouteGenie

Open RouteGenie, and your day starts with a live map of vehicles, trips, and time windows. New ride requests stream in from brokers or intake forms, and you can validate locations, rider needs, and authorization details before committing. Drag and drop assignments to the right vehicle, or let auto-assign balance capacity by seats, wheelchairs, and driver shift limits. ETAs update as traffic changes. When a pickup risks running late, RouteGenie flags it, suggests swaps, and recalculates timing for the entire run. You can message drivers in-app, trigger SMS updates to riders and facilities, and lock in notes like gate codes, oxygen requirements, or curbside handoffs. Dispatch sees everything in one place and can recover from delays without leaving the screen.

For planners, recurring rides are quick to set up with templates for dialysis, therapy, and adult day care. Import trips from broker feeds or spreadsheets, standardize addresses, and apply optimization to create efficient runs based on dwell times, service levels, and vehicle capabilities. Turn on geocoding and zip-zone rules to cluster pickups by area and time. Use will-call and discharge queues to stage last-minute movements without breaking existing routes. If a driver calls out or a van goes down, re-sequence with a click and let the system preserve critical windows while filling gaps. Facility pickups can be grouped automatically, and no-shows are documented with reason codes that flow downstream to billing. more